Do not wipe the lens or the sensor as this can also cause tracking issues.ģ) If you still experience tracking issues, please try using a different mousepad or surface. We do not recommend blowing into the sensor or using any sort of liquid to clean the sensor as this can cause permanent damage. If you do, open the Engine window and check for any available firmware update under the product headers.Ģ) If updating the firmware does not resolve the issue, please attempt to clear the sensor by using a compressed air can.
If you already have SteelSeries Engine 3 installed, please make sure you have the latest version. This can be done by installing the latest version of SteelSeries Engine 3 here. Please take the following steps to resolve the issue:ġ) If you have a SteelSeries Engine 3 enabled device, please update the firmware to the latest version. There can be a variety of reasons for the deterioration of a mouse sensor's function.
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